Shipping policy

Cleaves Shipping Policy

Effective date: 14 January 2026
Contact: contact@cleaves.shop

This Shipping Policy explains how shipping works when you place an order with Cleaves (“we”, “us”, “our”).

1) Shipping origin

  • Orders are shipped from China.

2) Delivery timeframe

  • Estimated delivery time is 7–14 business days.

  • Delivery times are estimates and may vary due to:

    • Customs processing

    • Carrier delays

    • Peak periods and holidays

    • Local delivery conditions

    • Weather or other disruptions

3) Order processing

  • Orders are processed after payment is confirmed.

  • You will receive an order confirmation and, where available, a dispatch/shipping confirmation.

4) Tracking

  • If tracking is available for your order, we will provide tracking details once your order is dispatched.

  • Tracking updates can take time to appear and may not update daily depending on the carrier.

5) Shipping costs

  • Shipping costs (if any) are displayed at checkout before you complete your purchase.

6) Customs, duties, and import taxes

  • Because orders are shipped internationally, customs duties, import taxes, and handling fees may apply depending on your country and local regulations.

  • Unless stated otherwise at checkout, these charges are the customer’s responsibility.

7) Address accuracy

  • Customers are responsible for entering a complete and accurate shipping address at checkout.

  • If an order is returned or delivery fails due to an incorrect or incomplete address provided by the customer, we may not be able to offer a refund for shipping costs, and reshipping may require an additional fee.

8) Incorrect, missing, or damaged items

If your order arrives incorrect, missing items, or damaged:

  • Email contact@cleaves.shop within 48 hours of delivery

  • Include your order number and clear photos/video of:

    • The issue

    • The packaging and shipping label (if possible)

We will review and provide an appropriate resolution in line with our policies.

9) Lost or delayed shipments

  • If your order is delayed beyond the estimated timeframe, contact contact@cleaves.shop with your order number and we will assist.

  • If a shipment is confirmed lost by the carrier (or deemed lost after an appropriate investigation), we will work with you on a resolution.

10) Returns related to shipping

  • Returns are governed by our Return & Refund Policy.

  • Buyer covers return shipping costs unless we state otherwise in writing for a specific case.

11) Contact

For shipping questions or support, contact: contact@cleaves.shop